Segpay Mitigates Chargebacks with Chargeback Help Partnership

A chargeback, which is sometimes called a reversal typically ends with the consumer receiving a refund and the charge being reversed on the merchant’s account. The card issuer and acquiring banks will charge the merchant a fee for each chargeback to cover their costs for the reversal. The fees become even higher when a merchant receives too many chargebacks. A high number of chargebacks can result in fines, higher reserve requirements, and even losing the merchant account altogether.

Helping to assist in the mitigation of chargebacks for its merchants, Segpay’s new offering comes at a cost of $25 per alert to Segpay merchants enrolled in the Consumer Dispute Alert (CDA) program.

Merchant administrators can gain access to CDA reports under the “My Consumers” section in the Segpay merchant portal. Configuration can be setup to auto-resolve most alerts by automatically refunding the matched transaction. The Dispute Alert Report allows merchants to see alerts as they are being resolved and allows for manual resolution for any alerts that were not automatically resolved. Resolving the alert will help to prevent the chargeback and the subsequent fees associated with it. Segpay is one of the first processors to implement Verifi and Ethoca alerts which are included in the new offering.

“We are excited to bring this added benefit to our merchants,” said CEO Cathy Beardsley. “These chargeback reversals take away profits from companies and can lead to fines. The Consumer Dispute Alert solution offers another layer of protection in reducing risk and allows merchants to focus on growing profits.”

For more information on how to reduce chargebacks and Segpay’s Consumer Dispute Alert program head to Segpay’s website at Segpay.com or reach out to their sales team at Sales@Segpay.com